# Phone Contact Hub & Address Book

Integrate contacts, from various sources, and create a centralized list accessible across all communication features.

Canonical URL: /features/contact-hub
Markdown URL: /features/contact-hub.md

## Centralize all contacts in one secure dashboard
Mirror device contacts on any directory, keep data private under HTTPS, and streamline communications in a single, unified platform.

- Integrate from any source: Take native contacts from iOS, Office 365, Google, Android, or Web Services, and merge them into a centralized location.
- Leverage contact synchronization: Seamlessly upload device contacts to a designated server while maintaining them in sync across multiple endpoints.
- Smart contact function: By identifying users on the same network, on-net calls, video, and file transfers become available as advanced capabilities.
- Keep your database safe: This approach consolidates and protects sensitive data under HTTPS, ensuring an optimized experience for both administrators and end-users.

## Use Cases
- Unified call center directory: Agents see live contact updates, reduce misdials, and handle customer queries with precision on each call.
- Mobile app uploads contact data: Checks stored checksums, spots changes, and updates the server with new or modified contacts for real-time sync.
- Unified business directories: Grab an SSO token on any device and keep contacts synced across offices—no manual merges required.

## Business Impact
- Clicking on any phone number in the Contact Hub will immediately launch Cloud Softphone to make a call.
- The Acrobits Contact Hub is compatible with nearly every major contact management solution.
- Bring your entire contact database into one place with just a few clicks, then modernize the way you communicate with a feature-rich dashboard.

## Related Features
- Desktop apps
- Location reporting
- External provisioning

## Frequently Asked Questions
### What is the VoIP Contact Hub?
A centralized, secure contact directory that unifies data from multiple sources for use across Cloud Softphone.

### How does contact synchronization work?
Device contacts are uploaded to a designated server; checksum checks detect changes and keep all endpoints in sync.

### What is the smart contact function?
It identifies users on the same network so on-net calls, video, and file transfer become available.

### What sources can I integrate?
Native iOS, Office 365, Google, Android, or other web services can be merged into the hub.

### How does it help call centers?
Agents work from a unified, live-updating directory, reducing misdials and improving call handling.

### Does it sync in real-time?
Yes. Change detection and updates keep contacts synchronized across devices and offices.

### Can multiple offices use the same contact database?
Yes. Use SSO to pull the shared directory on any device and keep it synchronized organization-wide.