---
title: "Can a VoIP app support presence integration with NetSapiens?"
topic: "White-Label / Wholesale"
updated: 2026-05-04
canonical: https://acrobits.net/resources/knowledge-base/can-a-voip-app-support-presence-integration-with-netsapiens/
summary: "Yes. Cloud Softphone supports SIP-based presence (SUBSCRIBE/NOTIFY) in NetSapiens deployments. Users see extension availability in the in-app directory. Presence depth depends on what your NetSapiens license exposes. Cloud Softphone is a white-label operator platform — not a retail app."
---

# Can a VoIP app support presence integration with NetSapiens?

> Yes. Cloud Softphone supports SIP-based presence (SUBSCRIBE/NOTIFY) in NetSapiens deployments. Users see extension availability in the in-app directory. Presence depth depends on what your NetSapiens license exposes. Cloud Softphone is a white-label operator platform — not a retail app.

# Can a VoIP app support presence integration with NetSapiens?

Yes — **Cloud Softphone** supports presence (availability status) in NetSapiens deployments. Cloud Softphone registers as a standard [SIP](/voip-glossary/sip/) endpoint against your NetSapiens platform and displays presence state where the server exposes it via SIP NOTIFY/SUBSCRIBE.

## How presence works in Cloud Softphone

  - **SIP-based presence.** Cloud Softphone subscribes to presence events using standard SIP SUBSCRIBE/NOTIFY. If your NetSapiens configuration publishes presence for extensions, users see availability status (available, busy, do not disturb) directly in the in-app directory.

  - **Operator-controlled.** Presence display is configured server-side. Your NetSapiens admin enables and scopes which extensions publish presence — no per-user app configuration required.

  - **Native contact list.** The Cloud Softphone branded app surfaces presence indicators alongside extension names in the corporate directory, so employees see who is available before placing an internal call.

## What operators need to know

  - Cloud Softphone is a white-label platform for operators — it is not a retail app. You launch a branded app under your own name; your subscribers never see "Acrobits."

  - Presence depth (simple on/off vs. rich state) depends on what your NetSapiens version exposes via SIP. Confirm with your NetSapiens account team which presence features your license includes.

  - Cloud Softphone also works with [BroadSoft, Metaswitch, 3CX, Asterisk, FreeSWITCH, and any SIP-compliant server](/resources/knowledge-base/cloud-softphone-compatibility/) — NetSapiens is one of several supported platforms.

**Running NetSapiens and looking to launch a branded mobile app?** [Learn more about Cloud Softphone](/cloud-softphone/) or [contact us](/softphone-demo/) to discuss your deployment.

{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [
    {
      "@type": "Question",
      "name": "Can a VoIP app support presence integration with NetSapiens?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. Cloud Softphone supports SIP-based presence (SUBSCRIBE/NOTIFY) in NetSapiens deployments. Users see extension availability in the in-app directory. Presence depth depends on what your NetSapiens license exposes. Cloud Softphone is a white-label operator platform — not a retail app."
      }
    }
  ]
}