Groundwire User Guide

Main Screen Overview Making Voice Calls Additional Dial Actions Making Video Calls Answering or Declining Calls Forwarding Calls Mid-Call Operations Unattended (Blind) Transfer Attended (Warm) Transfer Managing Call Recordings Group Conference Calls Chat Messages Sending Messages Message Delivery Status Sending Audio Messages Managing Audio Messages Sending Media Files Managing Media Files Taking Photos and Videos Marking Conversations as Read Call History Managing Contacts Saving New Contacts Quick Dials (Speed Dial)Checking Call Usage

Using Groundwire

Making an Unattended Transfer

Unattended transfer, also known as cold or blind transfer, is when you transfer a call to another destination without establishing a conversation with this new call recipient. The first call is put on hold until the call is transferred successfully.

The following video demonstrates how to make an unattended call through the Quickdial and Messages tabs.

On the call screen, select the Transfer (Android devices) or transfer (iOS devices) button to initiate an unattended transfer. The application screen displays that the first call is placed on hold.

Android devices - Select CANCEL TRANSFER if you want to dismiss the transfer.
iOS devices - Select Dial To Transfer at the top of the screen if you want to dismiss the transfer.

Decide a contact to forward the call to:
- Select a contact from the Quickdial, History, Contacts, or Messages tab.
- Dial a number in the Keypad tab.
Select the Call button or a contact.

Once the transfer call is initiated, the first call is ended.

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Mid-Call Operations

Use hold, mute, record, transfer, and DTMF controls during an active VoIP call in the Groundwire softphone.

Attended (Warm) Transfer

Transfer a VoIP call after speaking with the new recipient using warm transfer in the Groundwire softphone.

On this page

Making an Unattended Transfer