Groundwire User Guide

Main Screen Overview Making Voice Calls Additional Dial Actions Making Video Calls Answering or Declining Calls Forwarding Calls Mid-Call Operations Unattended (Blind) Transfer Attended (Warm) Transfer Managing Call Recordings Group Conference Calls Chat Messages Sending Messages Message Delivery Status Sending Audio Messages Managing Audio Messages Sending Media Files Managing Media Files Taking Photos and Videos Marking Conversations as Read Call History Managing Contacts Saving New Contacts Quick Dials (Speed Dial)Checking Call Usage

Using Groundwire

Managing Contacts

Open the Contacts tab to access all the contacts in the phone.

Android Groundwire Contacts tab iOS Groundwire Contacts tab

Touch the Add + (4) icon to add new contacts.
Touch the following icons beside the name of the contact:
- Call (1) - Makes an audio call.
- Video (2) - Makes a video call.
- Messages (3) - Sends messages.

Editing Contacts

Users can update information to existing contacts and delete contacts in the address book.

To edit a contact's information:

Open the Contacts tab, and then select the contact that needs updates.
Select the Edit (5) icon.
Make changes and then select Save.

To delete a contact:

Open the Contacts tab, and then select the contact.
Select Edit (5) > > Delete .

To edit a contact's information:

Open the Contacts tab, and then select the contact that needs updates.
Select Edit (5) > EDIT.
Make changes and then select DONE.

To delete a contact, open the Phone application on your device and remove it.

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Call History

Browse, filter, and review VoIP call logs and recordings in the Groundwire softphone History tab.

Saving New Contacts

Add new contacts from the keypad, call history, or message conversations in the Groundwire VoIP app.

On this page

Managing Contacts Editing Contacts