Groundwire User Guide

Main Screen Overview Making Voice Calls Additional Dial Actions Making Video Calls Answering or Declining Calls Forwarding Calls Mid-Call Operations Unattended (Blind) Transfer Attended (Warm) Transfer Managing Call Recordings Group Conference Calls Chat Messages Sending Messages Message Delivery Status Sending Audio Messages Managing Audio Messages Sending Media Files Managing Media Files Taking Photos and Videos Marking Conversations as Read Call History Managing Contacts Saving New Contacts Quick Dials (Speed Dial)Checking Call Usage

Using Groundwire

Sending Audio Messages

Send audio messages to others instead of typing messages or calling them.

Recording and Sending Audio

Open the conversation in the Messages tab.

To begin a new conversation with a contact, go to the Sending Messages section for more information.

Select (2) > Voice (1).
Select the Record (3) button to start recording. The button starts blinking and the timer is counting up.
Select the blinking Record button to stop recording.
(Optional) Enter a text message if needed.
select the Send button.

Open the conversation in the Messages tab.

To begin a new conversation with a contact, go to the Sending Messages section for more information.

Select > Record Voice Message (1).
Select the Record (2) icon to start recording. The timer is counting up. Select X (3) to cancel sending a voice message.
Select the Record icon to stop recording.
(Optional) Enter a text message if needed.
select the Send button.

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Message Delivery Status

Understand the delivery status icons displayed next to sent messages in the Groundwire softphone app.

Managing Audio Messages

Listen to, share, forward, and delete audio messages in Groundwire softphone chats on Android and iOS.

On this page

Sending Audio Messages Recording and Sending Audio