Acrobits
Troubleshooting

Resetting the Application

Backing up and restoring may be needed for purposes such as troubleshooting, replacing devices, and ensuring security. Users can back up Acrobits Softphone configurations and restore them later without the need for manual reconfiguration.

Backing Up and Restoring

To back up the settings:

  1. On the Main screen, select setting icon > Settings > Preferences.

  2. Select Backup configuration.

  3. Enter a configuration name in the Backup file name field.

Android Softphone backup configurations screen

  1. Enable or disable the following options as needed:

Application configurations - Saves the current Acrobits Softphone settings.

  1. Quick dial - Saves the contacts added in the Quickdial tab.

  2. Call history - Saves all the call logs recorded in the History tab.

  3. Enter a password in the Password field.

  4. Enter the password again in the Confirm password field.

  5. Select the Backup button.

  6. Select an app to send the backup file.

To restore settings:

  1. On the Main screen, select setting icon > Settings > Preferences.

  2. Select Restore configurations.

  3. Select the Restore file path, and then navigate to the location of the configuration file on the device.

  4. Select the desired configuration file.

  5. Select OK in the confirmation dialogue box.

To back up the settings:

  1. Open the Keypad tab, select setting icon > Preferences.

  2. Select Backup configuration.

  3. Enter a configuration name in the Backup file name field.

iOS Softphone backup configurations screen

  1. Enable or disable the following options as needed:

Application configurations - Saves the current Acrobits Softphone settings.

  1. Quick dial - Saves the contacts added in the Quickdial tab.

  2. Call history - Saves all the call logs recorded in the History tab.

  3. Enter a password in the Password field.

  4. Enter the password again in the Confirm password field.

  5. Select the Backup button.

  6. Select an app to send the backup file.

To restore the settings:

  1. Open the Keypad tab, select setting icon > Preferences.

  2. Select Restore configuration.

  3. Select the desired configuration file.

  4. Select YES in the confirmation dialogue box.

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