Feature Spotlight: How Unified Login Transforms the Login Experience

Whether on desktop or mobile, unified provisioning and authentication are critical to creating a positive user experience. This is even more true when an app is the sole interface between a customer and a service provider.

• For users: Unified systems provide a single, intuitive authentication flow, eliminating the need for multiple logins. This makes it easier to manage credentials while improving accessibility and reducing friction.
• For service providers: Centralized identity management and automated provisioning enhance security while ensuring consistent user data across platforms.

The greatest advantage of unified login is that it strengthens the relationship between users and service providers. Here's how we've integrated unified login and provisioning into Cloud Softphone and what it looks like for businesses and customers.

Striking a Balance Between Comfort and Security

Acrobits exists at the intersection of service providers and customers, which means we need to consider provisioning and authentication from two very different perspectives. On the one hand, we must ensure that our solution is flexible, secure, and easy to implement. On the other hand, we need to deliver an intuitive, error-proof experience for end users.

Unified Login for End Users

Your customers expect registration and login to be frictionless. Unified login delivers on that promise by creating an intuitive experience, complete with company branding and design elements. For added flexibility, users can choose between a range of popular authentication methods. How does it work? After downloading and installing your app, users can provision and authenticate using any of the following methods:

1. Manually entering their credentials
2. Scanning a QR code
3. Accessing a "magic link" to login
4. Entering their phone number to receive an SMS one-time password or PIN
5. Signing in or signing up via a custom login screen within the app

Unified Login for Service Providers

We developed the External Provisioning API to streamline onboarding for both customers and service providers. This simple-to-implement web service lets you quickly provision users without impacting security or the user experience. We have ready-made solutions for both metaswitch and NetSapiens and will work with you to integrate the API into your own VoIP infrastructure. Using the External Provisioning API allows you to:

1. Hide your real SIP credentials or use generic credentials
2. Boost flexibility with per-user configuration
3. Gain more control over the provisioning process — such as preventing account sharing and theft by ensuring provisioned QR codes can only be used once

The API is a huge advantage for any service provider. It makes deployments and onboarding more efficient and improves customer retention.

Create a Streamlined, Seamless, and Secure Login Process

Modern service providers need to deliver frictionless onboarding and authentication without sacrificing security. Unified login and provisioning are essential to this experience, especially for service providers whose apps are their primary point of contact with customers. Through Unified Login and our External Provisioning API, we play a central role in connecting businesses with their customers, balancing flexibility and security for providers while delivering a superior end-user experience. Try Unified Login for yourself. Book a demo today to see the feature in action.