The Customer Acquisition Challenge In today’s digital marketplace, ESIM providers face an increasingly difficult challenge when it comes to customer acquisition. As the industry matures, competition for keywords in digital advertising has intensified dramatically, resulting in higher customer acquisition costs across the board. Major players and emerging startups alike find themselves trapped in bidding wars […]
At Acrobits, we take pride in developing Cloud Softphone, a complete white-label VoIP solution for telco providers. One of its standout features is Location Reporting, which allows a user’s GPS coordinates to be sent within the SIP header when making or receiving calls. While this functionality is often mentioned in our tech demos, time constraints […]
2024 was a big year for the telecom sector. This year’s shaping up to be even bigger. From artificial intelligence and regulatory challenges to Wi-Fi 7 and 6G, here are seven ways we expect the telecom industry to evolve in 2025. 1. AI Shapes Both Present and Future Unsurprisingly, artificial intelligence remains both the most […]
With more businesses relying on softphones for internal and external communication, the security of your VoIP system has never been more critical. As VoIP adoption grows, so do threats like VoIP hacks, toll fraud, and denial-of-service attacks, putting your business communications and data at risk. To stay protected, it’s essential to implement tools like SBCs […]
Mobile Heartbeat specializes in addressing technology and data privacy challenges that actively contribute to advancing healthcare communication services. Their commitment to transformation led to the development of MH-CURE, a revolutionary platform that makes communication among healthcare teams easier. Since its inception in 2009, their mission has been clear: streamline information sharing for care teams, getting […]
Want to create a truly unique branded experience in your softphone application? Cloud Softphone’s web tabs allow you to do exactly this. Sometimes called “custom tab with web view” or “web tab views,” this feature is capable of displaying any web-based content via an embedded web browser in your app. Think of it like creating […]
Whether on desktop or mobile, unified provisioning and authentication are critical to creating a positive user experience. This is even more true when an app is the sole interface between a customer and a service provider. For users: Unified systems provide a single, intuitive authentication flow, eliminating the need for multiple logins. This makes it […]
There’s no denying AI is making inroads in almost every part of business. But what happens when it comes to customer service? AI is transforming how businesses interact with their customers by automating repetitive tasks, analyzing data in real-time, and enabling personalized experiences at scale. From chatbots that resolve issues instantly to predictive algorithms that […]
Communication is the heart of any business, including working with people who aren’t in the office or even the same region. Whether this means remote workers, suppliers, clients, or customers — your business relies on phone systems that work without issue. Two types of softswitches are at the heart of reliable communication but often go […]
