Unified Communications-as-a-Service (UCaaS) providers must stay aware of trends affecting how people communicate and the overall IT landscape. One of the most significant trends shaping the future of IT is artificial intelligence (AI). The global artificial intelligence (AI) market is expected to skyrocket from roughly US$100 billion in 2021 to $2 trillion by 2030. Generative […]
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Communication tools are vital for organizations of any size in all industries. Small businesses may only have one or two, while enterprises may have a variety of different tools to provide an omnichannel experience. Maintaining consistent branding can do wonders for your operation regardless of business size. You’ll avoid confusion, build brand recognition, and ultimately […]
The customer experience (CX) has become increasingly crucial in most industries. When a business or consumer needs to decide between your business and your competitors, customer experience is often the deciding factor. CX influences return visitors and impacts new customers by informing them what they’ll hear about you from others. From traditional word of mouth […]
SIP has skyrocketed in growth alongside the need for dependable and scalable telecommunications. As a result, enterprises and individuals alike are using VoIP and SIP services daily, allowing for higher-quality voice calls and robust capabilities to meet the needs of the modern world. Over the past decade, we’ve seen Session Initiation Protocol (SIP) clients go […]
Session Initiation Protocol (SIP) is a robust protocol that enables businesses to run phone systems over the Internet. The rapid adoption of SIP has allowed for organizations of all sizes to establish more dependable and scalable communication systems. Analysts expect the global SIP trunking services market to reach US$43.74 billion by 2031, a substantial increase […]
No single device has revolutionized the way we work, play, and live than the smartphone. It’s hard to believe that they were invented decades ago, yet almost everyone has one now. Smartphones themselves wouldn’t be nearly as functional without the offerings of telecommunication companies, who connect us together around the world and provide a foundation […]
In the past, business communication largely happened over email and by phone. But times have changed. While email is still as relevant as it ever was, voice communication has evolved. We live in a world of distributed work and digital experiences — a world in which legacy PBX increasingly feels like a millstone rather than […]
We’re all about helping our customers and partners better understand how to drive the most value out of Cloud Softphone, whether that’s exploring new features or highlighting what’s on the horizon. That’s why Acrobits recently launched our new Tech Tips Webinar series to demo recent features, showcase customer use cases, and discuss what we’re working […]