Groundwire User Guide
Step-by-step instructions for setting up and using Groundwire — our premium VoIP softphone with push notifications, video calling, and call recording.
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Need help?
Submit a ticket and our support team will get back to you as quickly as possible.
If you are an existing Cloud Softphone customer and need support, please use the comment section on your client dashboard at https://providers.cloudsoftphone.com/dashboard
FAQs
We offer dedicated online support to our clients Monday to Friday from 9 AM to 5 PM CET. All queries are typically answered within 24 hours. Our custom white label softphone platform is very accessible and functional straight out of the box.
Acrobits Softphone was the first SIP client to support push notifications for incoming events. All Cloud Softphone bundles include our push notification server component by default. We offer a simple, straightforward installation to companies looking to use this service in any virtual environment, or through Docker.
Our white label softphone does have a picture transfer and file transfer feature. Users can add it to their bundle with a simple checkbox or by acquiring our multi-party messaging premium feature. We make collaboration easy by enabling picture and file transfer across a wide range of devices and operating systems.
Yes, we do! We provide our resellers with support for any desktop and mobile softphone applications they build. If you require additional information about our custom softphone solution, please contact sales@acrobits.net to learn more.
Building your own SIP calling and real-time communications application through Cloud Softphone is easy. We accept credit card payments via Stripe, PayPal, and wire transfers.