Question 1

Does Cloud Softphone work with my BroadSoft infrastructure?

Accepted Answer

Yes. Cloud Softphone is a direct UC-One alternative with native BroadWorks support including XSI for directories, call history, voicemail, and call settings. No middleware or custom integration work required on your end.

Question 2

How long does the BroadWorks migration take?

Accepted Answer

The technical setup can be completed in as little as 24 hours. Most BroadWorks migrations from UC-One take 2-4 weeks from kickoff to app store submission due to customization, testing, and app store review processes. The proof of concept phase gives you 30 days to test a working version before committing to a full rollout.

Question 3

What does the migration process look like?

Accepted Answer

We start with a 30-minute discovery call to understand your setup. Then we build a free proof of concept with your branding connected to your infrastructure. Once you approve, we configure the full feature set and submit to app stores under your developer account. Our team handles the entire process.

Question 4

Can I use my own branding and app store presence?

Accepted Answer

Absolutely. Your app appears in the App Store and Google Play under your company name with your logo. Customers download your app. They never see "Acrobits" or "Cloud Softphone" unless you want them to.

Question 5

What about app store rejections?

Accepted Answer

We've published hundreds of white-label apps. We follow Apple and Google's submission guidelines closely: correct naming conventions, privacy URLs, test credentials, and compliance requirements. Rejections are rare, and we handle any issues that come up.

Question 6

Is it secure? HIPAA/GDPR compliant?

Accepted Answer

TLS and SRTP encryption are enabled by default. ZRTP is available for end-to-end encryption on calls that need maximum security. The platform supports HIPAA and GDPR-friendly deployment configurations. We'll help map our security settings to your compliance requirements. Read more about building a compliance-driven business softphone.

Question 7

What platforms are supported?

Accepted Answer

iOS, Android, Windows, and macOS. One consistent experience across all devices your customers use, all managed from a single admin portal.

Question 8

How do I get started?

Accepted Answer

Book a discovery call or request a free proof of concept. We'll build a working app connected to your BroadSoft infrastructure with your branding so you can test it yourself before committing to anything.

Question 9

How does Cloud Softphone pricing compare to Webex for BroadWorks?

Accepted Answer

With Webex, you pay BroadWorks licensing ($3-8/user/month) plus Webex licensing ($2-5/user/month). That's $5-13/user/month combined before your own margins. Cloud Softphone replaces Webex entirely, eliminating the overlay cost. Our pricing is based on active usage, not provisioned seats, so you don't pay for users who aren't actively using the app.

Question 10

Does Acrobits compete with me for enterprise customers?

Accepted Answer

No. Acrobits does not sell to enterprises or end users — ever. We only sell to service providers. Cisco, by contrast, sells Webex Calling directly to the same enterprises that BroadWorks operators are trying to reach. With Cloud Softphone, there is zero channel conflict. You own the customer relationship.

Question 11

What if I want to migrate off BroadWorks in the future?

Accepted Answer

Cloud Softphone is switch-agnostic. If you move to NetSapiens, a custom platform, or any other SIP backend, your branded app stays exactly the same. The Provisioning Connector adapts to the new backend. Adopting Webex locks you into two Cisco products (BroadWorks + Webex), making a future exit exponentially harder. Cloud Softphone gives you an exit path without forcing you to take it. Web Tab integrations you've built survive the migration too.

Question 12

Can we customize tabs per customer or tenant?

Accepted Answer

Yes. Web tabs are provisionable per tenant and even per user. Customer A can see your premium CRM tab while customer B sees the standard set. That makes the platform layer a real productization tool. Operators package web tabs into upsell tiers rather than absorbing the cost of every integration.

Question 13

What in-call customizations are possible (buttons, recording, MOS)?

Accepted Answer

The custom in-call framework lets you place buttons on the in-call screen and push outputs out of the app: pop a CRM contact on incoming calls, route recordings to your storage, export call logs or MOS scoring to your analytics pipeline. Web tabs bring services in; the custom in-call framework pushes outputs out.

Protect Your Brand. Protect Your Margins. Control Your Timeline.

When Cisco acquired BroadSoft, the direction shifted.

The real issue is not the backend. It's the application.

Acrobits replaces OneUC without forcing a backend decision.

If you decide to migrate to BroadWorks or another backend, the application remains the same.

Replacing OneUC is only the beginning.

IPC SDK enables

WebTabs enable

You own the roadmap. We stay out of your way.

Deploy more than one Web Tab at the same time.

BroadSoft Softphone FAQs