“Acrobits, s.r.o.” is very concerned for the privacy of the users of our products. To this extent, no user information is collected except when necessary for using a specific feature of our products (Apple Push Notification Service, Firebase Cloud Messaging) and is never shared with any third parties. The only time information is requested other than listed here is for use in troubleshooting technical issues and of course, the user has the option to refuse in that case (though that may negatively affect our ability to resolve any issues).
Acrobits posts on several forums and Social Networking sites. Acrobits does not collect information from any of these sites, they are only used as tools for communicating with our users. Any concerns about the privacy of information shared there should be directed to the site.
For ease of use, our UCaaS products have SIP account settings preconfigured for many popular VoIP providers.
This does not mean that Acrobits is in any way responsible for information you have shared with or is collected by the provider. Providers should be contacted directly for information about their privacy policies.
In order for Push Notifications to work, we must register your account remotely when Acrobits Softphone, Groundwire or Cloud Softphone is in the background or closed on your iOS or Android device. To accomplish this, we transmit your SIP account details to SIPIS (our server that handles push notifications) over a https – secure connection. This information is shared with no one and is erased immediately when the push instance expires (usually within 3-6 days, depending on SIP account configuration) or the user disables Push Notifications in the Application.
If the SIP account is configured to use one of our methods for multitasking instead of Push Notifications, this information is not sent to SIPIS.
This part of the privacy statement describes how “Alien Licensing gmbh” an Acrobits, s.r.o subsidiary collects and uses the contact information you provide by granting the contacts access permission in the “CloudSoftphone”, “Groundwire” and “Softphone” applications. It also describes the choices available to you regarding our use of your information and how you can access and update this information.
We access the following personal information from your address book:
We use this information to:
We will only use your Contacts information for the specific reason for which it was provided to us.
This part of the privacy statement describes how “Alien Licensing gmbh” an Acrobits, s.r.o subsidiary uses the location information you provide by granting the Location access permission in the “CloudSoftphone”, “Groundwire” and “Softphone” applications.
We ask the location access permission only if the SIP account is configured to do so, and only in the following use cases:
We will only use your Location information for the specific reason for which it was provided to us.
This privacy statement describes how “Alien Licensing gmbh” an Acrobits s.r.o subsidiary collects and uses the information you provide in your Google Calendar account via the Alien Licensing gmbh “Google Calendar Sync” application for our UCaaS products. It also describes the choices available to you regarding our use of your information and how you can access and update this information.
We collect the following personal information from your Google Calendar and Google Contacts account:
We add/import the following personal information from your “Cloud Softphone” account to your Google Calendar & Google Contacts account:
This part of the privacy statement describes how Alien Licensing gmbh, an Acrobits, s.r.o subsidiary, uses media files and documents shared with the “CloudSoftphone”, “Groundwire” and “Softphone” applications. Depending on the operating system, you may need to grant additional file access related permissions to the application in order for the application to access files.
We process your files such as photos, videos, and documents; only if the SIP account is configured to do so, and only in the following use cases:
We will only use your files for the specific reason for which they were provided to us.
Alien Licensing gmbh, an Acrobits, s.r.o subsidiary, may collect aggregate data that no longer identifies individual users for purposes of usage and performance analysis. This may include diagnostic data such as screen view counts or crash information.
For the sole purpose of troubleshooting, Alien Licensing gmbh, an Acrobits, s.r.o subsidiary, might ask users to provide debug logs from the Application.
The debug logs contain full network traffic information for application provisioning, calls, messaging and other network in-app events generated by user activity.
The security of personal information is important to us. We take commercially reasonable measures and follow generally accepted standards to protect the information you provide us, both during transmission and once we receive it. For example, the information you provide is transmitted via encryption using technologies such as secure socket layer technology (SSL).
We do not share or sell your personal information to third parties.
We disclose information only in the following cases: as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, to investigate fraud, or to respond to a government request if we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice through our app of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information to any other third party with your prior consent to do so.
We may update this privacy statement to reflect changes to our business or this app as it pertains to the information collected from you and our use of it. If the change impacts how we use or handle information collected from you, we will email you and/or your company’s Google administrator, or post a notice where you first access this app prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
As a user, you can request the following:
To process a request, please send us an email to email@example.com with the following:
Acrobits support will respond to requests in a timely manner (within 30 days of request).
Acrobits support might ask you for further information, such as username, phone number, or push notification selector, in order to determine what information has been collected about you.