Customer Stories
Real softphone deployments, by industry
How operators across telecom, UCaaS, healthcare, hospitality, logistics, enterprise IT, and the reseller/MSP channel ship branded calling with Acrobits.
Telecom
Why a Regional Voice Reseller Stopped Owning the Plumbing
Marco ran a regional voice company. He tried owning the plumbing with an open-source app, then stopped and started owning the experience instead.
Read storyHow an MVNO Launched a Branded Calling App in Five Weeks, Not a Year
Talia runs product at a data-only MVNO. In-house build was $500K–$1M and a new team forever. Here's how her team launched a fully branded calling app in five weeks instead.
Read storyUCaaS
How a UCaaS Operator Cut Softphone Costs and Stopped Waiting on a Vendor
Marcus ran product at a regional UCaaS operator on Bria. Then CounterPath got bought by Alianza, and the softphone he depended on ended up under the same roof as a back-end competitor. Here's how his team relaunched in a few weeks.
Read storyWhy a 500,000-User Telco Stopped Building Its Own App
Elena ran product at a large national telecom operator with half a million users and the budget to hire a team. They built their own communications app on open source. Here's why size did not save them, and what they built next.
Read storyResellers & MSPs
She Had One Quarter to Move Every Customer Off a Dying Client
Sofia runs a VoIP reseller. MetaSwitch announced MaxUC end-of-life and every one of her sixty customers became a free agent the same day. Here's how she moved them all inside one quarter — without losing a single account.
Read storyShe Bundled Calling Into Every Seat, Paid for a Third of Them
Hana runs an MSP with 1,500 SMB seats. She provisioned a branded softphone across every one — and only pays for the ~35% who register and call. Here's how the math turned into her best P&L line.
Read storyEnterprise IT
2,500 Devices Migrated Off Jabber Without Touching the PBX
Priya runs IT infrastructure for a mid-to-large enterprise. Cisco put Jabber on a sunset path. She didn't want to rebuild the whole phone system — she just needed the app on top of it to survive.
Read storyWhy We Kept Teams for Chat and Still Cut the Phone Bill
A mid-to-large enterprise ran the numbers on Teams Phone, walked away, and built a dialer they own — with CRM and helpdesk wired in as Web Tabs.
Read storyHealthcare
The Audit Found WhatsApp on the Nursing Floor. IT Had Three Weeks.
How a hospital IT team remediated HIPAA exposure from WhatsApp on clinical devices by deploying a white-labeled softphone across the fleet via MDM in under 3 weeks.
Read story250,000 Clinicians on One Push Stack
How Mobile Heartbeat embedded Acrobits Cloud Softphone to deliver voice to 250,000+ monthly active clinical users across hospital systems.
Read storyHospitality
Retired 2,000 Handsets Across 25 Hotels. Kept the PBX.
A mid-size hotel chain retired per-room landlines across ~25 properties while keeping the existing PBX — meeting guests on the device already in their hand.
Read storyOne Carrier Portal Now Runs Ten Hotel Brands
Farah runs the hospitality vertical for a regional carrier. Her big break was landing a hotel group with ten properties, each running under its own name.
Read storyLogistics
How a Dispatch Team Stopped Working in Two Screens at Once
Ingrid runs dispatch operations for a regional freight and delivery platform. Her team stopped running two tools and started running one — the console, with calling inside it.
Read storyFirst Driver Call Shipped in Three Hours, Not Three Quarters
Noor runs operations for a last-mile delivery platform. Drivers were calling customers from personal cells. Building calling in-house meant becoming a phone company. Here's how her team shipped a real call in three hours instead.
Read story