Unified Communications

Unified Communications (UC) is an approach that integrates multiple communication channels — voice calls, video conferencing, instant messaging, presence, email, and file sharing — into a single, cohesive platform. The goal is to streamline workflows and allow users to communicate seamlessly across channels.

UC refers to the concept and can be deployed on-premise or in the cloud. UCaaS (Unified Communications as a Service) is the cloud-delivered model, offered on a subscription basis. Both aim to consolidate communication tools and reduce silos.

Service providers can offer UC capabilities through branded softphone apps that combine voice, video, and messaging. Acrobits Cloud Softphone provides the client-side platform for delivering UC experiences under a provider's own brand.