Smartphones themselves wouldn’t be nearly as functional without the offerings of telecommunication companies, who connect us together around the world and provide a foundation for modern society.
Fast communication, immense flexibility, and the creation of new opportunities are all thanks to the telecom industry. So, let’s look into the future for telecom and the trends that we can expect in 2021.
1. The Continued Dominance of UCaaS
All it took was a global pandemic to teach companies the importance of Unified Communications as a Service (UCaaS). With the sudden shift to remote work, the majority of companies needed to adopt and implement UCaaS overnight.
The large number of employees working from home this year drives most of the demand for UCaaS in the coming months and in 2021. The UCaaS market will grow to over $28 billionaccording to market analytics by 2021. Industries like telehealthcare specifically are expected to rise as well, growing by an estimated $100 billion by 2023.