Cloud Softphone: More Cutting-Edge Features for Business Communications

We've been busy. While the communications world debates the future of work, we've been building it—one feature at a time. Our latest Cloud Softphone updates bring together the functionality businesses have been asking for with the reliability you expect from us. Let's walk through what's new.

Improved Login with Smart Data Management

We've enhanced the logout experience with proper data persistence through local backups. Sign out, sign back in, and find everything exactly where you left it. Your call logs, messages, quick dials, settings, and all those connected contact sources from Office 365 and Google stay intact. This streamlined approach replaces the previous reset requirement, giving users more control over their data and workflow continuity.

Enhanced Security Options

We've also added Multi-Factor Authentication (MFA) and Single Sign-On (SSO) support for NetSapiens. These integrations work with Google, Microsoft, or custom MFA solutions you're already using. Whether you're using Google, Microsoft, or your own custom MFA solution, password management happens through identity providers you already trust. The result is stronger security with a smoother user experience.

Smart Calling on iOS

Here's a feature iOS users will appreciate: Cloud Softphone can now serve as your default calling app on iOS 18 and newer. We've paired this with our number rewriting system to enable intelligent, rule-based call routing. Want internal extensions to go through VoIP while external calls use your mobile network? You can set that up. Prefer international calls via VoIP but local calls through your SIM? That works too. The routing happens automatically based on your preferences—no manual switching required.

Flexible CRM Integration

We've built a custom functions framework that adapts Cloud Softphone to your specific business needs. Add custom buttons, trigger DTMF sequences, call webhooks—all from the call screen. Up to five customizable call screen buttons let you:

• Execute DTMF sequences for call transfers and parking
• Trigger server-side functions through webhooks
• Access CRM records with parameterized URLs

Our automation framework handles actions without manual intervention. Calls get logged automatically, customer information appears when you need it, and related systems update themselves. It's designed to work with your existing workflows rather than replace them.

Streamlined Deployment

We've simplified the setup process with direct integration with major platforms like NetSapiens, MetaSwitch, and BroadSoft. Service providers only need to provide endpoint URLs and authorize connections—no custom API development required. User management stays in your existing system while we handle automatic synchronization of:

• User accounts and authentication
• Contacts
• DID numbers and call forwarding settings
• Call history and voicemail (currently in development)

We've also added native synchronization with Microsoft 365 and Google Contacts, making corporate directories accessible without additional integration work. Whether you're an enterprise or an SME, the technical setup is straightforward.

ESIM Voice Integration

We've added ESIM Voice Integration that enables ESIM providers to offer voice services alongside their data plans. Users scan a QR code to activate voice capabilities on their ESIM, adding phone number functionality to digital SIM solutions. This opens up new revenue opportunities for ESIM providers while giving users more comprehensive mobile services.

Comprehensive Business Integration

These updates work together to create something larger than their individual parts. Our Custom Functions Framework enables workflow automation through:

• Automated CRM pop-ups based on call events
• Intelligent call logging to external systems
• Policy-based recording controls
• Presence status synchronization across platforms

For VoIP and PBX providers, these features create more competitive offerings with enhanced user experience and security. The simplified provisioning reduces implementation costs while improving scalability. For business users, Cloud Softphone integrates with existing workflows to improve efficiency, ensure compliance, and enhance customer experience.

Moving Forward

Communication technology should support how you work, not complicate it. These updates represent our ongoing commitment to building solutions that solve real business challenges while maintaining the reliability and security you expect. With over a decade of experience in unified communications, we understand what businesses need from their communication tools. These features are our response to those needs. Ready to see these features in action? Book a demo and discover what enterprise-grade communications really looks like.