TLDR Audience What to focus on Business leaders Business leaders: Treat voice like a product, not a utility. Fund verified identity, branded calling, and in-call AI that moves AHT, FCR, and answer-rate. Engineers Build SIP and WebRTC stacks with analytics APIs, fraud and identity checkpoints, and edge AI in mind. SIP + AI is one […]
Every telecom provider knows the appeal of a quick fix. Deploy a generic softphone app, get your users online, and move on. But as the market surges toward $400 billion by 2034, the cracks in this approach are becoming impossible to ignore. Scaling, branding, and innovation all hit a ceiling fast. The hidden cost of […]
Over the last three months, we’ve shipped a series of updates across our white-label iOS and Android apps. Below are the highlights focused on the features you have requested the most. New features Android 15 support 2-Way SMS for Turnkey Messaging, and integration with Bandwidth and Sinch (Android, iOS) Shared call history & visual voicemail […]
The history of VoIP is full of clever hacks. Solutions that started as stopgaps, even kludges, often ended up becoming the standard way of doing things. One of the best examples is push notifications for incoming calls on softphones. What began as a workaround has become the only accepted method on mobile platforms. And Acrobits […]
For many small and medium-sized businesses, the traditional PBX (Private Branch Exchange) phone system has long been the backbone of daily communication. As remote work becomes the norm and digital transformation accelerates, these hardware-bound systems are increasingly feeling like a bottleneck: they are costly to maintain, inflexible, and ill-suited for modern workflows. If you’re an […]
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Android’s greatest strength, its openness and vast device diversity, has also created its most persistent challenge for developers: fragmentation. While Apple’s iOS universe is carefully curated, Android is free to roam across more than 20,000 device types. This means every launch is met by confronting a maze of device-specific quirks, platform evolutions, and new compliance […]
Business communication did not jump from desk phones to cloud apps overnight. It moved step by step as engineers pushed voice from dedicated copper into shared data networks, then from hardware into software. That path explains why softphones make sense now, and why so many teams are replacing desk hardware with apps. Rising maintenance bills, […]
Every month you delay your softphone launch is a month your competitors are in the App Store, and your customers are somewhere else. Telecom providers, IT managers, and business leaders all know the value of softphones. The real question isn’t “should we offer one?”, it’s “how do we get there without burning a year’s budget […]
