Knowledge Base
Compliance & Legal
CALEA, wiretap access, retention, and legal obligations.
2 answers · Part of 46 across the knowledge base
What are the CALEA requirements when an ISP adds business voice?
Any ISP offering interconnected VoIP — service that can reach or receive calls from the public telephone network — is subject to CALEA. Requirements include: (1) maintaining technical capability to execute court-authorized lawful intercepts, (2) filing a System Security and Integrity (SSI) plan with the FCC, (3) designating a 24/7 CALEA point of contact, and (4) contributing to the Universal Service Fund. Most small operators fulfill the technical obligation by contracting with a Trusted Third Party (TTP) such as Subsentio or Yaana rather than building intercept infrastructure in-house.
What STIR/SHAKEN obligations apply to white-label softphone operators?
Your customers are complaining that their outbound calls show up as "Spam Likely." Or worse — calls aren't connecting at all. The problem isn't your softphone app. It's your SIP trunk provider's STIR/SHAKEN compliance.