Knowledge Base
Troubleshooting
Common issues and their fixes.
3 answers · Part of 46 across the knowledge base
How do I troubleshoot iOS CallKit integration issues?
Common CallKit issues include missing native call screens, push not waking the app, dual-app conflicts, and Bluetooth audio routing problems. Cloud Softphone handles CallKit integration automatically.
What debugging tools are available in a mobile softphone SDK?
Softphone SDKs include SIP message tracing, packet capture, call quality metrics, and diagnostic logs. Cloud Softphone adds operator-level debugging without requiring Wireshark on end-user devices.
Why doesn't my SIP app ring in the background on Android?
Android's Doze mode, App Standby Buckets, and OEM battery managers kill persistent SIP connections. The fix is push notifications — Cloud Softphone uses a three-layer push architecture achieving 99%+ call delivery rates.