7. Development of 5G Networks Boosts UCaaS Reliability and Speed
One of the biggest trends in 2022 that won’t be stopping soon is the deployment of the new 5G network. This next-generation network has already been deployed in most major cities and will soon be available anywhere that previously had 4G, potentially even reaching into new areas to expand the network.
The main purpose of 5G is to improve data speeds on mobile networks. The upgraded speed allows remote workers to use Unified Communications apps even when they’re near WiFi without creating a bad experience.
How will 5G affect UCaaS? Remote and hybrid workers now have even greater flexibility and capabilities to join video conferences, participate in remote collaboration, and take on other responsibilities when they’re not at home. This was technically possible with 4G, but typically, it created a bad experience for the user and those they were working with.
8. Video Conferencing Becomes the New Norm
Video conferencing certainly existed before the pandemic, but then it became a necessity during it. As the business world has been returning to normal, video conferencing has remained and become a new business-as-usual standard. It’s no longer a fringe way to hold meetings but the standard way to communicate.
The new norm of video conferencing is in part due to the dominance of hybrid and fully remote workers. Employees who aren’t in the office can still attend meetings, have smaller collaboration chats with their team, and participate in everything other than water cooler conversations.
The challenge of video conferencing is providing reliable and secure communications. It’s vital that not only is the conference itself secure but also that access is limited only to authorized users. Make sure that you have a robust system in place to restrict access and that the meeting host can kick anyone should an unauthorized party join.
Additionally, video conferencing provides an improved employee experience as compared to traditional in-person meetings. Even workers within the office can opt for video conferences instead of gathering together in the meeting room. This allows workers to feel less distracted and more easily transition from working to joining a meeting, then back to work.
9. Security Takes Center Stage
As the business world has pivoted to remote and hybrid environments, coupled with advanced UCaaS solutions, security has become an essential part of daily operations. The COVID-19 pandemic sparked a massive increase in cybercrime, and part of that rise was the new vulnerabilities introduced by remote workers.
Products ranging from UCaaS solutions to collaboration productivity tools need to utilize the highest security protocols available. Additional security measures, such as multi-factor authentication should also be in place to further protect your systems. You can take it a step further and embrace zero-trust architecture so that even if someone penetrates your IT assets, they won’t get far.
A single data breach can have devastating consequences, including reputation damage, fines from regulatory agencies, expensive mitigation measures, and an overall loss of revenue. It’s well worth investing in UCaaS solutions and collaboration tools with leading-edge security to protect all the sensitive data that will pass through those systems.
Take the time to evaluate the security of your current tech ecosystem and any new additions. Don’t focus entirely on pricing and features. Look under the hood and determine if anything in your current or future ecosystem might create new attack vectors that create an opportunity for cybercriminals.
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