There’s no denying AI is making inroads in almost every part of business. But what happens when it comes to customer service? AI is transforming how businesses interact with their customers by automating repetitive tasks, analyzing data in real-time, and enabling personalized experiences at scale. From chatbots that resolve issues instantly to predictive algorithms that […]
Within an organization, teams and departments typically develop their own bonds and their own ways of communicating. But what happens when people from various business functions are brought together for a specific project? There are many advantages to cross-functional teams, which combine skills and resources to move projects forward and solve problems creatively. But the […]
TLDR: As MaX UC reaches it’s end-of-life, providers must decide between brand control, simplicity, or cost savings. Options include: Microsoft Teams for stability Cloud Softphone for flexibility and independence Or a reseller path for low-cost operations Each path comes with unique trade-offs in branding, customization, and long-term growth potential. Choose based on your priorities: fast […]
At Acrobits, we’ve never been good at standing still. Ever since we developed the first mobile VoIP application to appear on iTunes and Google Play, we’ve been looking for new ways to enhance our customer offerings. Always with One Goal in Mind Creating new opportunities to make our applications more compelling and the user experience […]
The telecom sector is no stranger to disruption. After all, it’s been at the forefront of many of the greatest trends and developments in the modern world, from the birth of the Internet to cloud computing and smartphones. No matter where technology goes, one thing is clear: the telecom industry will continue to provide the […]
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Last year, we published a blog discussing SIP and AI integration. In that blog, we touched on a few of the ways artificial intelligence has impacted Unified-Communications-as-a-Service (UCaaS) providers. But the technology’s impact goes much deeper. The global market size for AI in telecommunications reached an estimated US$1.34 billion in 2023 and is projected to […]
In our market, there are two types of players. On one side, you have proactive companies who adapt to OS changes before they are released. On the other hand, you have those who react to changes after they occur. Closed-source vs. open-source Acrobits falls into the former category. Since launching the first SIP app on […]
Developing unified communications solutions is more complex than it’s ever been. You not only need to decide which platforms to support but also how you want to deploy. It isn’t as simple as just developing and deploying in the cloud — not if you want the software to support more complex functionality. Here’s how Acrobits […]
