Knowledge Base
E911 & Compliance
E911 emergency routing and location handling.
2 answers · Part of 46 across the knowledge base
Is location permission required for a mobile VoIP app?
A mobile VoIP app does not inherently need location permission. The main exception is emergency calling: if your app supports 911 calling in the United States, it must provide a dispatchable location for emergency calls, which typically means requesting OS location access or offering a manual registered-address alternative. Apps deployed outside the United States, or in configurations where E911 is handled upstream, may not need location permission.
What E911 and legal requirements apply when an ISP adds voice?
An ISP adding interconnected VoIP (service that can place and receive calls to and from the public telephone network) takes on four sets of obligations: E911 under FCC Part 9, including dispatchable location under RAY BAUM's Act and direct 911 dialing under Kari's Law; STIR/SHAKEN caller ID authentication for calls originated to the PSTN; FCC registration and Universal Service Fund contributions; and, depending on state and service model, CLEC or VoIP-specific state licensing. The E911 rules apply to every interconnected VoIP provider, with no small-entity exemption.