White Label Softphones: Risks & Challenges

Communication is the lifeblood of your work & counting on white label softphones have become a lifesaving tool. Getting team members to work together efficiently will make or break your business. With more employees working from home or in different locations than ever, there’s now a high demand for unified communications as a service (UCaaS).

But why entrust these needs with a third-party service and over the Internet of all things? It turns out that UCaaS is the best way to achieve the best ROI out of improving business communications. The true price of starting from scratch would surprise you, and you’ll likely miss out on some of the special features modern service providers offer nowadays.

Don’t fall behind like the majority of other companies that don’t have a long-term internal communication plan in mind, choosing to use white label softphones can represent a golden egg opportunity to increase your business’ communications. What are some challenges many organizations face when it comes to implementing a collaboration platform?

White Label Softphones – Overview of Risks and Challenges

Challenge #1: Upfront Cost

How much does it cost to develop an app from scratch? The answer from a business perspective is far too much to be worth it. A “DIY” route would force you to develop networking infrastructure, audio and video support, and extra functions that the company needs. Doing so with no prior experience or equipment is not worth the hassle.

Instead of thinking about hardware and software, just keep your eye on creating a positive communication experience. You don’t have to think about the cost to develop a mobile app, for instance, if you can get all the features you need out of the box with a UCaaS solution.

Challenge #2: Ongoing Costs

Even after installation, a collaboration system must stay both maintained and up to date. What happens in the future when you suddenly need to add new users or need extra functionality you didn’t need before?

The idea of using a softphone from a service provider is that you outsource maintenance and updates to a third party. This way, you:

• • Choose what features to spend money on in an “à la carte” way: Don’t need a lot of file storage or certain integrations? Then don’t pay for them. Pick and choose only what your business needs to optimize the budget.
• • Minimize workload for the IT department: Development and support costs are offloaded to an external party. Have an issue? Just contact customer support.
• • Keep up with the market: The hot new features come to larger companies quickly, but now smaller businesses have the option of adopting new technologies just by asking the UCaaS provider.

But the cost is not the only risk to think about. The value you receive from a communication platform must also be high enough to justify the ROI requirements.