Close Button
Book a discovery call

Is Cloud Softphone a HIPAA-Compliant Real-Time Communications App?

Cloud Softphone A Hipaa Compliant App 3
$500k+ for a custom softphone app?
Compare your options, costs, and other key factors by downloading our new ebook.

The Health Insurance Portability and Accountability Act (HIPAA) is a comprehensive set of regulations that anyone in the healthcare industry is familiar with. But with healthcare technology rapidly changing, companies like Acrobits are developing HIPAA-compliant unified communication solutions to streamline real-time communications for companies in the healthcare industry.

Companies dealing with sensitive patient data are required by United States law to be HIPAA-compliant. These standards were set out by Congress to protect patients from having their confidential health information mishandled by healthcare service providers.

They impact how practitioners and administrators communicate within an organization, how communication between practitioners and patients occurs, and any best practices and standards organizations need to follow.

And like every business, healthcare companies need to rely on technology to provide effective care. But it isn’t enough to select a healthcare app and start using it. A given solution has to meet all of the electronic standards established in HIPAA.

Many healthcare companies struggle to strike a balance between safety and security and to create efficient internal systems.

What You Need to Know About HIPAA-Compliance and Communications

If you deal with sensitive data, you already know how rigid HIPAA is when it comes to dealing with privacy and security. That’s why it’s vital that you work with a technology partner that has developed a platform that meets HIPAA’s requirements.

HIPAA applies to companies that handle protected health information (PHI) and requires these companies to have physical, network, and process security measures in place and to follow them.

HIPAA defines what can and can’t be communicated over the phone and through text messages between medical professionals, employees, and patients and protects hard copies of medical records from getting into the wrong hands.

HIPAA-compliant organizations must have physical and technical safeguards and policies in place, including:

  • Building and facility access that is limited and uses authorized security
  • Policies and training regarding access to workstations and electronic use
  • Restrictions for removing, deleting, and transferring electronic protected health information (ePHI)
  • Unique user IDs for monitoring and tracking
  • Emergency access policies
  • Encryption and decryption processes for data at rest and during transit
  • Audits and tracking logs that record activity on software and hardware

The Health Information Technology for Economic and Clinical Health (HITECH) Act was created in response to the sudden and rapid development of healthcare technology.

And while the mandatory rules of HIPAA can be confusing and difficult to navigate, the cost of violating these standards are high.

HIPAA Violations Are Serious

Companies that violate HIPAA can receive fines ranging from as low as $100 all the way up to a few million dollars.

Thanks to social media, the integration of new technology in healthcare, electronic data transmission, and faulty cyber-security – HIPAA violations seem to be at an all-time high.

So, what are the real costs of violating HIPAA?

A lot can go wrong when transmitting sensitive data over an app. A HIPAA-compliant real-time communications app must include a proven encryption system, analytics for tracking individual users, and other features that improve your ability to comply with HIPAA.

Cloud Softphone Is a HIPAA-Compliant Real-Time Communications App

The consequences of violating HIPAA are serious, costly, and require a serious amount of investment to fix. Although HIPAA can make technology for medical data seem scary, it’s also technology that saves organizations the headache and costs of violations.

HIPAA is constantly changing as technology evolves, and now it’s more important than ever that companies use current software that meets HIPAA regulations.

Cloud Softphone is a HIPAA-compliant, white-label communications platform that allows companies to create their own personalized real-time communications app.

But just how does Cloud Softphone guarantee HIPAA-compliance? 

Our platform uses a private encryption stack that’s so secure that it’s being used by the European Parliament. We spent years creating our own internal encryption system because we know how important your privacy and security is, especially in the healthcare sector.

You can use our simplified app builder to create a HIPAA-compliant real-time communications app in just minutes. Here are just a few of the features our platform offers:

  • Push notifications for ensuring that important notices are seen by the right people
  • Messaging for creating seamless communications between your staff and patients
  • Access to our award-winning encryption stack
  • API support for integrating additional functionality and other apps you rely on
  • Call and video support that uses high-quality codecs and has no dropoff

And you can build an app with all of this functionality without any coding at all. Our simplified builder can take you from concept to deployment in under an hour.

Mobile Heartbeat trusts us.

Cloud Softphone is a provider to Mobile Heartbeat, a patient-centric mobile app that was acquired by HCA Healthcare.

Our software allows Mobile Heartbeat to focus on bringing their patients effective healthcare solutions at a lower cost because the company can rely on our platform to deliver HIPAA-compliant real-time communications.

Build Your HIPAA-Compliant Real-Time Communications App with Cloud Softphone

Using multiple applications to ensure organization-wide HIPAA compliance is expensive, ineffective, and slows down your day-to-day operations.

Cloud Softphone allows organizations to “build your own app” by picking and choosing the best features and integrations. Our white label softphone platform works with Cisco and Broadcast DFSK, and supports API integrations.

We can save your business hundreds of thousands on development costs, making our solution the most affordable and safest choice for healthcare companies.

Are you interested in learning more about Cloud Softphone, and how our platform can help you improve your internal communication systems?

Build your own HIPAA-compliant real-time communications app in just minutes.

Schedule your demo to learn how we can make that possible.

Profile Image
Senior Copywriter
Eric Carriere
Senior Copywriter
Eric is an experienced B2B SaaS copywriter with over a decade of experience working with tech companies in telecom, AI, cybersecurity, and other leading-edge industries. Eric takes a data-driven approach when creating content for Acrobits — blending his extensive telecom experience with his desire to create trustworthy content that's accurate, sharable, and designed for today's busy professionals.
Recommended For You
What is a CPaaS? In-Depth 101 Guide [10 Major Benefits]
What is a CPaaS? In-Depth 101 Guide [10 Major Benefits]

First things first: What is CPaaS? Communications Platform as a Service (CPaaS) is a cloud-based service model that allows businesses to add real-time communication features to their own applications or websites without needing to build backend infrastructure and interfaces. It allows you to add real-time communication (RTC) tools to your business applications and networks. Like […]

read more →
9 Telecommunication Trends That’ll Define 2024 and Beyond
9 Telecommunication Trends That’ll Define 2024 and Beyond

2023 was a transformative year for many industries as tech advancements and user behaviors changed significantly.   From the rise of generative AI to the widespread availability of 5G, this year set the stage for the future of telecommunications in 2024 and beyond. We expect some technologies and behaviors we saw this year to continue […]

read more →
Why a Multi-Channel Communication Platform is Essential to Your Business
Why a Multi-Channel Communication Platform is Essential to Your Business

Even the most skilled employees can’t be productive if they can’t collaborate effectively with their peers and management teams. That’s why companies invest heavily in unified communication technologies that provide multi-channel communication platforms. What is a Multi-Channel Communication Platform? A multi-channel communication platform is a system designed to let users communicate using multiple channels. These […]

read more →
Fireside Chat With Mobile Heartbeat CTO Saji Aravind
Fireside Chat With Mobile Heartbeat CTO Saji Aravind

Our partners are the lifeblood of our business, and we are constantly striving to understand their needs to improve every aspect of our products and SDK. Since day one, Acrobits has taken pride in developing purpose-built solutions that cater to the unique needs of our partners, their industries, and their customers. Mobile Heartbeat has been […]

read more →