Want to create a truly unique branded experience in your softphone application? Cloud Softphone’s web tabs allow you to do exactly this. Sometimes called “custom tab with web view” or “web tab views,” this feature is capable of displaying any web-based content via an embedded web browser in your app. Think of it like creating […]
Whether on desktop or mobile, unified provisioning and authentication are critical to creating a positive user experience. This is even more true when an app is the sole interface between a customer and a service provider. For users: Unified systems provide a single, intuitive authentication flow, eliminating the need for multiple logins. This makes it […]
There’s no denying AI is making inroads in almost every part of business. But what happens when it comes to customer service? AI is transforming how businesses interact with their customers by automating repetitive tasks, analyzing data in real-time, and enabling personalized experiences at scale. From chatbots that resolve issues instantly to predictive algorithms that […]
Communication is the heart of any business, including working with people who aren’t in the office or even the same region. Whether this means remote workers, suppliers, clients, or customers — your business relies on phone systems that work without issue. Two types of softswitches are at the heart of reliable communication but often go […]
Within an organization, teams and departments typically develop their own bonds and their own ways of communicating. But what happens when people from various business functions are brought together for a specific project? There are many advantages to cross-functional teams, which combine skills and resources to move projects forward and solve problems creatively. But the […]
Telecommunications is the lifeblood of any business and the way we communicate and collaborate has radically transformed over the past decade. Now, leveraging cost-effective technologies can help businesses scale while also unlocking all the capabilities they need. SIP is an underlying technology behind Internet-based communications. However, when navigating the world of Internet-based telecoms, the variety […]
TLDR; Vendor-Independent Flexibility Softswitch-agnostic softphones work across platforms and servers, avoiding vendor lock-in and risks from sunsetting tech like Metaswitch. Key Features Multi-platform compatibility (iOS, Android, Windows). Customizable branding and strong security (HIPAA/GDPR). Benefits & Challenges Benefits: Cost-efficiency, branding flexibility, and future-proofing. Challenges: Maintaining feature parity, complex migrations, pricing models, and legacy system integration. Acrobits […]
Acrobits Groundwire is a powerful, robust SIP softphone and VoIP client that combines crystal-clear audio and video with built-in call management and conferencing. Available on both Android and iOS, it’s a secure and reliable replacement for traditional deskphones. But is it the right solution for you? In this post, we’ll discuss a few of the […]
TLDR: As MaX UC reaches it’s end-of-life, providers must decide between brand control, simplicity, or cost savings. Options include: Microsoft Teams for stability Cloud Softphone for flexibility and independence Or a reseller path for low-cost operations Each path comes with unique trade-offs in branding, customization, and long-term growth potential. Choose based on your priorities: fast […]
