What is the Future of CSPs?
The future of CPS is poised to evolve rapidly as new unified communication technologies become widely adopted — and more in demand. Customers are looking for more than a basic communication package and are seeking out options with video messaging, rich SMS, high voice quality, and significant uptime. It might take more than a strong infrastructure to compete in the new landscape.
A new survey of CSPshas demonstrated the new priorities after getting out of emergency mode brought on by the COVID-19 pandemic. CSPs’ top five priorities are now:
- • Digitization of customer experience (75%)
- • Digitization of operations and infrastructure (55%)
- • Adoption of cloud-native technologies (51%)
- • Expansion into new lines of business (46%)
Cloud softphone apps achieve each of these goals. Softphones provide an improved customer experience, digitize voice and video operations, are inherently a cloud-native technology, and, depending on the CSP, represent a new line of business. Will your CSP organization embrace a white label voip softphone app as you step into the future?
Try the Richest Feature-Set on the Market for Yourself
Cloud Softphone makes it easy for you to create a feature-rich platform for your customers. Our modular design lets you choose from exciting features such as:
- • Push notifications
- • Enhanced encryption
- • Text and rich messaging
- • Call and video conferencing
- • File transfer
- • Call forward and transfers
- • API functionality
- • Simplified external provisioning
- • SIP server agnostic
- • MDM-compliant
- • Hybrid Radio/5G
- • WiFI finder
- • Smart contracts
- • Multi-platform compatibility