Looking to streamline communication within your business? VoIP (Voice over Internet Protocol) apps offer a flexible, cost-effective solution for organizations of all sizes.
Finding the right VoIP partner can provide better collaboration and enhanced features and help save money on communication expenses.
Read on to learn the best VoIP apps for business, including features, pricing, ratings, and FAQs, to help you make an informed decision.
Top VoIP Apps: Features, Benefits, Pricing, and Ratings
Businesses face many challenges with traditional phone systems, including:
High costs
Limited features
Inflexibility
Poor mobility support
Integration issues
These issues make it difficult to manage communication expenses, facilitate collaboration, scale operations, support remote work, and integrate communication systems with other business tools.
As a result, organizations want VoIP apps that offer affordability, advanced features, flexibility, scalability, mobility support, and seamless integration to address these challenges and enhance their communication infrastructure.
Here’s a breakdown to help you choose the best VoIP app for small businesses:
Best for Small Businesses & Call Quality
Groundwire
Acrobits is best known for its customizable VoIP app that offers flexible and scalable solutions catering to businesses and service providers’ specific needs and requirements in various industries. The good news: you can get that same Cloud Softphone experience with Groundwire.
Features
A VoIP app that enables high-quality calling. Groundwire comes with popular features like push notifications, call recording, call transfer, built-in conferencing, push notifications, and more.
It’s primarily focused on voice communication and telephony features. Best of all, Groundwire reduces battery drain by using push notifications to wake the app up when a call or message is sent.
Integrations:
Groundwire is a powerful VoIP app at its core. However, companies with more robust integration needs should look at Cloud Softphone.
Target Audience
Groundwire is a SIP softphone that’s built to work with most popular VoIP services. It’s great for small businesses as the app can be configured and running in minutes.
Pricing
Groundwire is available for a one-time $9.99 fee. This makes it a great option for any business looking to quickly deploy a VoIP app.
Target Audience
Great for small businesses looking for feature-rich, high-quality calling. Acrobits also has Cloud Softphone for larger businesses looking for a white label solution.
Are you interested in seeing how further you can customize and tailor an app to your needs? Book a free demo today so you can see your ideas in action.
Potential Drawbacks
Groundwire does everything you need a VoIP app to do. However, if you need to support more advanced integrations — Cloud Softphone is the better choice.
Best for High Call Volumes
Zoom Phone
This cloud-based business phone system is part of the broader Zoom platform, including video conferencing, chat, and collaboration tools.
Zoom Phone allows users to make and receive calls using internet connectivity rather than traditional phone lines.
Features
It offers communication features, including video conferencing, instant messaging, file sharing, and virtual backgrounds. It provides a unified communication experience with seamless integration with Zoom Meetings.
Integration
Integrates seamlessly with the broader Zoom ecosystem, allowing users to transition between video conferencing, voice calls, and messaging within the same platform.
It offers integration with other Zoom services and third-party applications.
User Experience
Known for its intuitive design and user-friendly interface, Zoom Phone prioritizes simplicity and ease of use.
It’s suitable for businesses of all sizes, especially those already using Zoom for video conferencing and collaboration.
Pricing
Zoom Phone offers various pricing plans for businesses of different sizes, with monthly subscriptions and pay-as-you-go pricing options.
Base pricing starts at $10/user/month. Pricing is competitive and transparent, with the flexibility to scale up or down as needed.
Target Audience
Targeted at businesses of all sizes, especially those looking for a unified communication platform with seamless integration between voice, video, and messaging.
Potential Drawbacks
Zoom Phone, while offering various advantages, also has some potential drawbacks.
These include integration limitations, reliance on stable internet connections, possible feature set gaps, security concerns, potentially higher costs, and mixed experiences with customer support.
Primarily, it’s a collaboration platform that integrates chat, video conferencing, file sharing, and application integration.
It focuses on team communication and collaboration, offering various features, such as virtual backgrounds and real-time co-authoring for remote work and project management.
Integration
Integrates seamlessly with other Microsoft 365 applications such as Outlook, SharePoint, and OneDrive, providing a unified productivity suite for businesses. It also offers integration with third-party apps through connectors and APIs.
User Experience
Provides a modern and familiar experience for users accustomed to Microsoft’s ecosystem.
Pricing
Microsoft typically includes Teams in its 365 subscriptions. The most basic calling solution starts at $16/user/month.
There are several tiers of Microsoft 365 plans, including Business Basic, Business Standard, Business Premium, and Enterprise plans, with prices ranging from a few dollars per user per month to higher monthly fees for enterprise-level plans.
They also provide a free Teams version with limited features for small businesses and individuals.
Target Audience
Targeted at businesses of all sizes, especially those already using Microsoft 365.
Potential Drawbacks
While offering robust collaboration features, Microsoft Teams has potential drawbacks such as complexity for new users, resource intensity, limited customization options, integration challenges, data security concerns, overwhelming notifications, and vendor lock-in.
Best for Unified Communications
RingCentral
RingCentral is a cloud-based collaboration and communication platform offering comprehensive services to streamline operations. It provides various features, including voice calling, video conferencing, team messaging, and collaboration tools, all accessible through desktop and mobile applications.
Features
A cloud-based phone system with features such as auto-attendant, call forwarding, voicemail-to-email transcription, and integration with other business tools. It works for businesses of all sizes, providing scalability and flexibility.
Integration
Integrates with various business applications and services, including CRM systems, email clients, and collaboration tools. It offers seamless integration to streamline communication and workflow.
User Experience
Provides a modern and familiar user experience, focusing on ease of use and accessibility.
Pricing
There are different pricing tiers or packages, including Basic, Standard, Premium, and Ultimate plans, with costs ranging from a few dollars per month to higher monthly fees for advanced plans. The most basic plan costs $40/user/month.
Target Audience
Targeted at businesses of all sizes, from startups to enterprises, seeking a cloud-based phone system with advanced features and scalability.
Potential Drawbacks
RingCentral offers full-scale VoIP solutions but has potential drawbacks, including cost, user interface complexity, reliability issues, integration limitations, customer support concerns, and international calling costs.
Best for Affordability
Google Voice
Google Voice allows users to make and receive phone calls, send text messages, and manage voicemail through a single phone number. It can simplify and enhance communication and is convenient for small and medium-sized businesses.
Features
This communication platform offers features such as call forwarding, voicemail transcription, and integration with G Suite applications. It’s primarily designed for personal and small business use, offering basic voice communication features.
Integration
Integrates with G Suite applications such as Gmail, Google Calendar, and Google Contacts, enabling users to manage their communication within the Google ecosystem.
User Experience
Offers a user-friendly interface and seamless integration with G Suite applications, providing a familiar experience for Google users.
Pricing
The free plan includes basic features such as call forwarding and voicemail transcription. Paid plans start at $20/user/month and can be bundled with Google Workspace to provide additional features and integration with G Suite applications.
Target Audience
Targeted at individuals and small businesses wanting a simple, affordable communication solution with basic voice communication features.
Potential Drawbacks
Google Voice offers basic calling and messaging features but has potential drawbacks, including limited features, support, integration, reliance on internet connection, data privacy concerns, and limited international calling options.
Best for Global Reach
8×8
8×8 is a leading provider of cloud-based communication and collaboration solutions. Its robust features, global coverage, and scalable pricing suit organizations of all sizes with diverse communication needs.
Features
8×8 provides communication tools, including voice, video, chat, and contact center solutions. It works for organizations of all sizes, offering various features such as global coverage, analytics, and integration with other business applications.
Integration
Integrates with different business applications and services, providing seamless communication and workflow automation. It offers integration with CRM systems, helpdesk software, and productivity tools.
User Experience
Offers a modern experience for users and provides an easy-to-use unified platform for voice, video, and chat communication.
Pricing
Typically offers subscription-based pricing tailored to business needs. Pricing starts at $24/user/month and varies based on the plan you select.
Target Audience
Targeted at businesses of all sizes, from small startups to large enterprises, wanting comprehensive communication solutions with global coverage and advanced features.
Potential Drawbacks
8×8 has robust communication solutions and potential drawbacks, including cost, user interface complexity, reliability concerns, integration limitations, customer support issues, and international calling costs.
Groundwire Best for Small Businesses & Call Quality
Zoom Phone Best for High Call Volumes
Microsoft Teams Best for Integrated Communications
RingCentral Best for Unified Communications
Google Voice Best for Affordability
8×8 Best for Global Reach
Features
Offers high-quality calling with advanced features like call recording, call transfer, call conferencing, push notifications, and more.
Video conferencing, instant messaging, file sharing, virtual backgrounds
Chat, video conferencing, file storage, application integration, real-time co-authoring
Call forwarding, voicemail transcription, integration with G Suite applications
Voice, video, chat, contact center solutions, global coverage
Pricing
$9.99 one time fee
$10 /month/user
$16/month/user
$40/month/user
$20/month/user
$24/month/user
Added Value
Provides flexibility in configuration and branding
Seamless integration with Zoom Meetings for a unified communication experience
Powerful collaboration tool with extensive integration capabilities
Scalability and flexibility, suitable for startups to enterprises
Simplified communication management within one platform
Comprehensive suite of communication tools with global coverage
Ratings
TrustPilot 5/5
TrustPilot 5/5
TrustPilot 5/5
TrustPilot 5/5
TrustPilot 5/5
TrustPilot 5/5
Summary of Top VoIP Apps for Businesess
Groundwire:
Ideal for small businesses, offering high-quality calling, push notifications, and battery optimization. Best for quick deployment with a one-time fee.
Zoom Phone:
Suited for high call volumes, integrates well with Zoom Meetings for unified communication, offering video conferencing, messaging, and competitive pricing.
Microsoft Teams:
Focuses on integrated communication within Microsoft 365, offering collaboration tools, application integration, and various pricing tiers.
RingCentral:
Targeted at businesses of all sizes, providing a comprehensive cloud-based phone system with advanced features and integration options.
Google Voice:
Affordable option for basic voice communication, integrates with G Suite applications, suitable for individuals and small businesses.
8×8:
Known for global coverage and scalability, offers voice, video, chat, and contact center solutions, with robust integration capabilities.
Each solution caters to specific business needs, from affordability and call quality to integration and global reach, providing a diverse range of options for communication solutions.
When You’ve Browsed the Rest, Turn to the Best
The best VoIP apps for small businesses include more than finding a VoIP solution. To stand above the rest, the ideal choice is a partner who understands your business, industry, and customers.
Acrobits is the go-to choice for small businesses seeking a customizable digital voice communication system.
Renowned in the industry for offering a white-label platform enabling companies to incorporate their branding, Cloud Softphone offers affordability, scalability, and emphasis on advanced features, making it ideal for enhancing communication, streamlining workflows, and driving growth.
With Acrobits, you can expect a tailored platform that meets your needs while remaining user-friendly, accessible, reliable, and affordable.
Interested in exploring our white label VoIP solutions? Book your free Cloud Softphone demo today to get started.
It’s beneficial because it’s more cost-effective, offers more features, and provides better call quality than traditional phone services.
Can you use VoIP for business purposes?
Yes, many VoIP calling apps offer plans and features for businesses, such as conference calling, virtual phone numbers, and integration with productivity tools.
Choosing a VoIP app that meets your business requirements regarding features, security, and scalability can give you the best value for your investment.
Do VoIP apps require a stable internet connection?
Yes, VoIP apps rely on an internet connection to function. You should have a stable, high-speed internet connection for the best call quality and reliability, especially for video calls.
What is the best VoIP option for small businesses?
Acrobits is the best option for small businesses looking for a customizable VoIP solution with advanced features and configuration flexibility. Acrobits offers affordability and scalability tailored to the needs of smaller operations.
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