Mobile Heartbeat Partners With Acrobits to Create a More Accessible VoIP for Healthcare

Mobile Heartbeat specializes in addressing technology and data privacy challenges that actively contribute to advancing healthcare communication services. Their commitment to transformation led to the development of MH-CURE, a revolutionary platform that makes communication among healthcare teams easier. Since its inception in 2009, their mission has been clear: streamline information sharing for care teams, getting the right information to the right people with the appropriate level of urgency.

The Challenge: Static and Stationary Communication

Mobile Heartbeat identified a significant challenge in the healthcare industry — static and stationary communication. Healthcare communication was often limited to specific locations, with information written on whiteboards where traveling personnel couldn’t see it, hindering crucial on-the-go communications that can make all the difference in high stakes healthcare environments. Mobile Heartbeat wanted to bring mobility into the healthcare sector so they could enable caregivers to communicate more efficiently regardless of the environment.

The Solution: Providing Tailored Mobile Communication for Healthcare with Cloud Softphone

Mobile Heartbeat discovered Cloud Softphone by Acrobits and instantly knew they found a solution tailored to healthcare's unique needs. Acrobits focused on bringing patient context into their platform, allowing caregivers to locate and communicate with the right individuals quickly and easily. The platform allowed users to click on a patient and connect with the appropriate healthcare professionals, addressing the challenge of identifying and reaching the right people at the right time.

The Results: The Evolution and Modernization of Healthcare

Mobile Heartbeat’s partnership with Acrobits allowed them to successfully integrate multiple communication methods like text and voice messaging to create a better patient and employee experience. Addressing challenges in mobile VoIP calls, Acrobits upgraded their networks and created dedicated voice lines, overcoming the "walk and talk" challenge while enhancing field communications.

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The strategic partnership with Acrobits helped them overcome hurdles with mobile VoIP communications. Through continuous improvement, Mobile Heartbeat partnered with Acrobits to revolutionize its development process, combining agile and waterfall methodologies. Acrobits also supported Mobile Heartbeat's transition to the cloud, ensuring reliable communication in various scenarios with limited internet. Today, Mobile Heartbeat is confident in their platform, knowing they have a reliable partner that gives them the feature parity and solution reliability needed to thrive in even the most intense healthcare environments.

What’s Next: Future Innovation

Today, Mobile Heartbeat has over 250,000 monthly active users depending on continuous development. Their process is currently structured — in a fast-moving industry, they plan for three months at a time and work toward those goals. Mobile Heartbeat is currently focusing on porting its services to the cloud, rewriting and reimagining its platform to align with the modern world's evolving needs. Acrobits remains a trusted partner in this transition. The goal is to achieve communication reliability independent of external systems, and Acrobits is the key to bringing this vision to life.